Frequently Asked Questions
Have a question about Update Window Cleaning? You’ll find answers here!
If you have any further questions, just email us, call us or, chat with us online! You can read more about us on our home page as well.
The Appointment
How do I make a cleaning appointment?
Simply call us at 0436 361 420 or get a fast quote within 24 hours through our website.
What's the next step after I book?
You will receive a confirmation email that outlines the services you booked and the appointment time. Please review this email to verify all the information is correct.
Do I need to be home during the cleaning?
No, you do not! It’s completely your choice whether you would like to be home during your appointment. If you prefer, you can just leave a key and we’ll take care of everything!
How many hours is a typical cleaning service?
There is no set amount of time – it all depends on the current conditions of your home. To get a good approximation, take the number of bedrooms in your home and make that into hours. E.g. 2 bedrooms = 2 hours.
Guarantee & Charges
Do I need A Deep Clean?
We highly recommend a Deep Clean for first-time customers or customers who haven’t had a professional clean in the last few months. You can find more information about it on our Services Pages.
Do you offer a Guarantee?
We stand behind our service. If for any reason you are not 100% satisfied, please contact us within 48 hours so we can re-evaluate. We will do everything we can to meet your expectations. We must be provided at least 72 hours in the event we agree we should come back.
When will I be charged?
When you book online or via phone, we ask for your credit card number to hold the reservation. However, you will not be charged until we have finished your cleaning service. If you sign up for recurring service, you will be automatically billed after each cleaning is completed.
I've never had a cleaning before, does that cost extra?
TBC